Frequently Asked Questions
(FAQs)
All FAQs About Our Worktops, Splashbacks, and Services Answered
Frequently Asked Questions
General FAQs
What services does your company provide?
We specialize in high-quality kitchen worktops, bathroom countertops, and splashbacks in quartz, granite, marble, ceramic, and limestone. Additionally, we offer a Free Home Tour Sample service for in-home material previews.
Do you only serve residential clients, or do you work with commercial projects as well?
We cater to both residential and commercial clients, offering tailored worktop and countertop solutions for homes, restaurants, hotels, and other commercial spaces seeking unique, high-quality surfaces.
What is your process for selecting and customizing a worktop?
Our process includes a consultation, material selection, customization options, and a Free Home Tour sample if desired. Skilled professionals install the worktop for a seamless, high-quality finish.
Are consultations and quotes free?
Yes, we provide free consultations and quotes to help clients make informed decisions on materials, customization options, and pricing for kitchen or bathroom worktops, countertops, and splashbacks.
How do I contact you for additional questions?
You can reach us via our website contact form, call, or email. Our team is here to help with any queries regarding worktop materials, customization, and installations.
Kitchen Worktops & Bathroom Countertops
What types of kitchen worktops do you offer?
We offer quartz, granite, marble, ceramic, and limestone kitchen worktops, each with unique durability, style, and maintenance requirements to suit varied kitchen needs and aesthetics.
Can I use your countertops in my bathroom as well?
Yes, our countertops suit both kitchens and bathrooms. We offer moisture-resistant options that cater to different aesthetic preferences and ensure durability in both environments.
What is the difference between kitchen and bathroom worktops?
Kitchen worktops prioritize heat and scratch resistance, while bathroom worktops focus on moisture resistance and elegance, catering to functional and aesthetic needs in both areas.
Can I customize the size and shape of my countertop?
Absolutely! Our team offers customizations for kitchen and bathroom countertops to meet the specific dimensions, shapes, and designs suited to your unique space.
What is the lifespan of your worktops?
Our worktops, crafted from durable materials like quartz, granite, and marble, offer long-lasting quality. With proper care, they can endure for years, maintaining their elegance and functionality.
Types of Worktop Materials
What are the benefits of quartz worktops?
Quartz worktops are non-porous, stain-resistant, and durable, making them ideal for busy kitchens. They come in various colors and patterns, combining style with functionality.
Why should I choose granite for my worktop?
Granite is a natural stone, valued for unique patterns and durability, making it a preferred choice for kitchens requiring heat and scratch resistance along with aesthetic appeal.
Are ceramic worktops suitable for kitchens?
Yes, ceramic worktops offer heat and stain resistance, making them a practical and stylish choice for kitchens. They’re also easy to clean and maintain over time.
Is limestone a good material for worktops?
Limestone worktops are known for natural beauty and soft appearance. They are slightly porous, so regular sealing is recommended to preserve their charm and durability.
Which worktop material is the most affordable?
Ceramic worktops are generally more budget-friendly, while granite and quartz offer premium durability and aesthetic appeal for those seeking luxury kitchen or bathroom countertops.
Splashbacks
Do you offer matching splashbacks with your worktops?
Yes, we provide matching splashbacks to complement kitchen and bathroom worktops, creating a cohesive, stylish look that enhances both spaces.
What are the benefits of a splashback in the kitchen?
Splashbacks protect walls from stains and moisture while adding style. They are easy to clean and available in a range of materials and colors to match any design.
Can I choose a different material for my splashback than my worktop?
Yes, you can mix and match materials and colors to create a unique splashback that complements your kitchen or bathroom design preferences. This flexibility allows for personalized styles that enhance your space’s overall aesthetic.
Are splashbacks easy to maintain?
Splashbacks are low-maintenance and easy to clean, ensuring they remain stylish and functional. Regular wiping with a soft cloth keeps them looking new.
Do splashbacks come in custom sizes?
Yes, we offer custom-sized splashbacks to ensure a perfect fit for your space, whether for standard or unique designs in kitchens and bathrooms.
Free Home Tour Samples
What is the Free Home Tour sample service?
Our Free Home Tour sample service allows you to experience different worktop materials in your home, helping you choose the right fit for your kitchen or bathroom.
How do I schedule a Free Home Tour sample?
Contact us via our website or call to schedule your Free Home Tour. We bring samples directly to your home at a convenient time for you.
Are there any costs associated with the Free Home Tour?
No, the Free Home Tour sample service is free. We aim to help clients make informed decisions for their worktops without additional costs.
Can I view all material options during the Home Tour?
Yes, we bring samples of quartz, granite, marble, ceramic, and limestone so you can view a variety of materials and make the best choice.
How long does a Home Tour sample visit take?
The visit usually takes around 30-45 minutes, giving ample time to examine each sample and discuss the best options for your project.
Installation & Maintenance
How long does it take to install a worktop?
Installation usually takes 1–2 days, depending on project size and complexity. Our team provides an estimated timeframe after an initial assessment.
What maintenance does each worktop material require?
Quartz and granite require minimal maintenance, while limestone may need regular sealing. We offer detailed care instructions for each material upon installation.
Can I install the worktops myself?
We recommend professional installation to ensure a perfect fit and quality finish. Our expert team ensures your worktop is properly secured and sealed.
Do you provide care instructions for worktops?
Yes, each worktop installation includes care instructions specific to the material, ensuring long-lasting beauty and functionality in your kitchen or bathroom.
Is sealing required for all worktop materials?
Some materials, like limestone, require periodic sealing, while quartz and granite are generally more resistant to stains and need less maintenance.
Pricing & Quotes
How do I get a quote for my project?
Request a quote by contacting us through our website or calling. We’ll arrange a consultation to assess your needs and provide an accurate quote.
Are there any additional costs for installation?
Our quotes include installation fees. Any additional requests, such as customization, may incur extra charges, with transparent costs provided upfront.
Do you offer financing options for large projects?
Yes, we offer flexible financing for qualifying projects. Contact us to learn more about our available financing plans.
Is a deposit required before work begins?
Yes, a deposit is required to secure your order and schedule installation. Our team will discuss deposit details during the consultation.
Are there discounts for bulk orders?
We offer discounts for larger projects and bulk orders. Contact us to discuss your project and find out about any applicable savings.
Order & Delivery Process
How do I place an order for a worktop?
Orders can be placed after consultation. Our team will guide you through material selection, customization options, and installation scheduling for a seamless process.
What is the lead time for delivery and installation?
Lead times vary by material and project scope, typically 2–4 weeks. We keep you updated on the timeline and ensure efficient delivery.
Do you offer delivery outside of the local area?
Yes, we offer nationwide delivery. Additional charges may apply for locations outside our primary service area, with transparent costs provided.
What should I do to prepare for the installation?
We recommend clearing the area, ensuring easy access, and removing breakable items nearby. Our team handles the rest of the installation process.
Can I schedule a specific time for delivery?
Yes, we work to accommodate preferred delivery times and ensure timely installation, keeping you informed throughout the delivery and installation process.